Returns and Refunds Policy

Due to the perishable nature of our fresh meat and seafood, returns are only accepted if the product is damaged or incorrect at the time of delivery. Please inspect your order immediately upon arrival to ensure complete satisfaction with our quality standards.

1

Report Issue

Contact our support team within 2 hours of delivery via WhatsApp or phone with your order ID and a clear description of the issue.

2

Provide Evidence

Share clear photographs of the product, the packaging, and the delivery invoice to help us verify the quality concern.

3

Verification

Our quality control team will review your claim and the provided images to confirm if the product meets our replacement criteria.

4

Resolution

Once approved, we will initiate a replacement delivery at no extra cost or process a refund to your original payment method within 3-5 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing